Delivery Policy

Last updated: March 2026

Where We Deliver

NPS Caremore Limited delivers to addresses within the United Kingdom. If you need delivery to a location not covered by our standard service, please contact us at support@npscaremore.co.uk to discuss options.

Delivery Timeframes

Production and delivery times vary depending on the product ordered:

  • Standard printed stationery and commercial print: typically 3–7 working days from artwork approval
  • Personalised or bespoke print: timeframes are confirmed at the point of quotation and depend on complexity and print specification
  • Consumables and stock items: typically 1–3 working days from order confirmation
  • Medical equipment, furniture and catering equipment: lead times vary by product and will be confirmed in your order confirmation
  • Signage and graphics: timeframes are confirmed at the point of quotation

All delivery timeframes are estimates only. Where we can provide a more precise timeframe for your specific order, this will be set out in your order confirmation or quotation. Time is not of the essence in relation to delivery unless we have expressly agreed otherwise in writing.

Delivery Costs

Delivery costs depend on the size, weight and destination of your order and will be clearly displayed at checkout before you confirm your order. For large or specialist items, delivery costs will be confirmed in your quotation.

Receiving Your Order

Please inspect your Goods carefully when they arrive. If your delivery appears to be damaged or items are missing from your order, please:

  • Note the damage or shortfall on the carrier's delivery paperwork before signing, if possible;
  • Contact us at support@npscaremore.co.uk as soon as possible and in any event within 7 days of receiving your order.

Business customers who fail to notify us of damage or shortfall within 7 days may lose the right to make a claim. Consumers retain their statutory rights under the Consumer Rights Act 2015 regardless of when they report a problem.

Failed Deliveries

If a delivery attempt is unsuccessful because no one is available at the delivery address, our carrier will follow its standard re-delivery or collection process. Please follow the instructions left by the carrier. If Goods are returned to us as undeliverable, we may charge a re-delivery fee.

Risk and Title

Risk in the Goods passes to you when the Goods are delivered to your specified address. Ownership (title) of Goods remains with us until we have received payment in full; see our Terms & Conditions for further details.

Contact Us

If you have any questions about your delivery, please contact our team: